At Astral Services (astralservices.shop), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. 1. Information We Collect We collect the following information: Account Information: Email address, Discord username/ID (if provided) Order Information: Order ID, purchased products, payment method (we do not store full payment details) Communication Data: Messages you send to our support team Technical Data: IP address, browser type, device information (automatically collected) We do not collect sensitive personal information beyond what is necessary for order fulfillment and support. 2. How We Use Your Information We use your information to: Process and deliver your orders Provide customer support Send important order updates and delivery information Improve our website and services Prevent fraud and abuse 3. Sharing of Information We do not sell your personal data. We may share information only in these cases: With payment processors to complete transactions With our support team (via Discord) to assist you When required by law or to protect our rights 4. Cookies and Tracking We use essential cookies to make the website function properly (cart, login, etc.). We do not use tracking cookies for advertising. 5. Data Security We take reasonable measures to protect your information. However, no online service is 100% secure. We cannot guarantee absolute security. 6. Your Rights You may request to: Access the personal data we hold about you Correct inaccurate data Request deletion of your data (subject to legal obligations) To make a request, contact us via our Discord support server. 7. Data Retention We retain order-related data for as long as necessary for business and legal purposes (usually 1–2 years). 8. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on this page. 9. Contact Us If you have any questions about this Privacy Policy, please contact us through our Discord support server.